Basic info
Job TypeFull-time
Recruiting Numbers1People
DepartmentIT
Education No Limit
Work ExperienceNo
Age range No Limit
Working Location2 Thnou St, Preah Sihanouk, 柬埔寨（Sihanoukville/Sihanoukville）
Job Description
• Provide oversight and management to the IT Business Application team to deliver IT services
• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
• Manages the release process for applications which includes effective department wide and end user communication
• Manages testing scripts and identifies opportunities for improvement
• Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team.
• Addresses individual staff performance problems as needed
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
• Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups
• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
• Assists with the preparation of budget for IT systems and services related interfaces and applications
• Keeps abreast of new developments and forecasts future trends in the area of application integration in the casino industry
• Maintains a strong understanding of technology and its application to achieve business objectives
• Prepares analysis and or proposals for other enterprise departments when necessary
• Serves as an internal consultant to other IT management staff and operations community as needed
• Develop and maintain an effective on-call rotation for 24/7 support
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required
• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
• Manages the release process for applications which includes effective department wide and end user communication
• Manages testing scripts and identifies opportunities for improvement
• Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team.
• Addresses individual staff performance problems as needed
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
• Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups
• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
• Assists with the preparation of budget for IT systems and services related interfaces and applications
• Keeps abreast of new developments and forecasts future trends in the area of application integration in the casino industry
• Maintains a strong understanding of technology and its application to achieve business objectives
• Prepares analysis and or proposals for other enterprise departments when necessary
• Serves as an internal consultant to other IT management staff and operations community as needed
• Develop and maintain an effective on-call rotation for 24/7 support
• Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required
You are not currently logged in:
Login
Apply Jobs
A non-hesitant application sometimes renders a perfect interview. 