2022-05-20
34times
IT Shift Manager
Negotiable
Food & Accommodation
Dormitory
Annual Vacation
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Basic info
Job TypeFull-time
Recruiting Numbers2People
DepartmentIT
EducationBachelor
Work Experience5-10year
Age range No Limit
Working Location2 Thnou St, Preah Sihanouk, 柬埔寨(Sihanoukville/Sihanoukville)
Job Description
- Bachelor degree relevant to Science or Computer Science.
- Experience in IT at least 5 years.
- Proven experience in managing IT infrastructure and services.
- Experience with computer networks, network administration, and network installation.
- Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
- Proficient in Microsoft Windows software, including server, office, and exchange.
- Management and leadership skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Highly organized and detail-oriented.
- Excellent analytical and problem-solving skills.
- Flexible working hours.
Job Requirements
• University degree or college diploma in related technology field.
• 7-10 years of relevant work experience in a IT Service role. Candidates
• Certification ITIL V3 Foundation Level certification a plus
• Minimum 3+ years management experience in Infrastructure, IT Operations and/or Technical Support;
• Minimum 2+ years of experience with project management; and
• Experience with banking hardware a plus.
• Lead, coach, and mentor a team of service delivery professionals;
• Ensure all tasks associated with support are handled with outstanding customer service to internal and external customers;
• Create, maintain, and monitor key operational metrics to measure service effectiveness and anticipated demand;
• Create, maintain, and monitor service level agreements, ensuring assigned incidents are responded to, diagnosed, and resolved swiftly and effectively;
• Prioritizes incidents and tickets in order to improve the team's effectiveness;
• Ensure incident and tickets are regularly updated to reflect the current status and provide accurate metrics for service improvement
• Manage internal and external resources to provide cost effective service delivery;
• Manage inventory of IT assets focusing on desktop software, workstations, and branch devices.
• Create and establish procedures related to workstation management, operational service delivery, and technical support;
• Manage key service providers and service level agreements;
• Participate as needed in audits and bank exams; and
• Performs other duties as assigned.
• Expert knowledge of ITIL disciplines
• Ability to function in a project methodology-oriented environment
• Ability to provide training and support for users with varying degrees of IT knowledge
• Ability to communicate problems and resolutions effectively and professionally to non-IT personnel
• Ability to present complex concepts and technologies in a clear and concise manner
• Experience in a gaming or casino IT environment is desirable
• Resourcefulness and problem-solving aptitude
• Ability to seek out vulnerabilities in IT infrastructures
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