2022-05-20
40times
Executive Host (Chinese Speaking) - Mass Service
Negotiable
Food & Accommodation
Annual Vacation
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Basic info
Job TypeFull-time
Recruiting Numbers10People
DepartmentServices
Education No Limit
Work ExperienceNo
Age range No Limit
Working Location2 Thnou St, Preah Sihanouk, 柬埔寨(Sihanoukville/Sihanoukville)
Job Description
• Provide excellent service to guests whom approach to the Membership counter. Assisting on any arrangement accordingly.
• Assisting/encouraging new players/guests to join membership.
• Gathering daily feedback from Mass Market Guests on their impressions of the Mass Market products, promotions and reporting back to management.
• Monitoring the spending and preferences of Mass Market Guest in Praise Club & Gift Gallery Counter, to tailor a marketing campaign or promotions in an effort to encourage return visits by the guest.
• Being familiar with all upcoming events and promotions related to the mass market and assisting the guests on queries about the subject.
• Being familiar with all table games and slot machines in Praise Club and assisting the guests on queries about the games in Praise Club.
• Provides timely responses and resolutions to guest inquiries and disputes and issues while striving for guest satisfaction. Ensures guests receive prompt, efficient, and courteous service.
• Assist Marketing Assistant Manager to provide effective training guidance and manage the Membership team.
• Provide attentive service to all of customer, flexible and skillful handling of customer requests and complaints.
• Ensure that all Host provide high quality services to customer.
• Ensure member information is entered into the system accurately in order to develop future market strategies.
• Ensure customer complaints and accidents are handled effectively.
• Ensure the department staffs are familiar with the casino information and promotional activities.
• Provide the latest briefings for department on-duty staff. To ensure good internal communication, cooperation and team spirit.
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