English Chinese Cambodian

Operations Manager


18 2021/11/29

Job description

Leads operations team and oversees all BreadTalk outlets
Responsible for the delivery and compliance of QSC, Systems Maintenance and Safety and Security standards for all outlets
Develops business and cost management strategy
Planning, rolling out and communicating approved sales and marketing plan
Analyses sales performance, market condition and competition
Forecasting, setting and communicating monthly sales target for all outlets
Responsible for customer satisfaction and service excellence
Managing and meeting all committed budgets for sales and operations excellence
Maintains close working relationship with brand principal
Provides timely sales and operations report for the management and brand principal
Maintaining record of all necessary reports related to the sales, production, operations, etc.
Manages career and training development for all team members
Carry out additional duties and achieve desirable results assigned by Supervisor

Meeting the Profit and Loss of all outlets collectively
Achieving operations and training excellence of Operations Department and meeting Brand delivery standards
Data integrity and sales leakages
Career development of all personnel within the department
Additional Quality Traits
Excellent leadership and coaching skills with the ability to motivate people
Be a self-starter with high initiative to manage operations issues, processes and people

Master Degree / Certificate in Food and Beverage
Minimum 5 years of experience in operation leadership roles in the F&B, retail or service industry
Demonstrates knowledge of product, service and quality standards, as well as equipment and operations standards
Bilingual in English and Khmer (written and spoken)
Personal Attributes
Strong leadership, interpersonal and communication skills
Analytical and critical thinker
Passionate, enthusiastic and dedicated to developing and coaching people
Organized with people management skills
Positive working attitude
Readiness in continuous learning
Honesty and integrity