2022-05-12
63times
Customer Service Supervisor (Chinese Speaking)
Negotiable
Annual Bonus
Annual Vacation
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Basic info
Job TypeFull-time
Recruiting Numbers2People
DepartmentPM
EducationBachelor
Work Experience5-10year
Age range22岁--45岁
Working LocationNorodom Blvd, Sangkat Tonle Bassac, Phnom Penh 12306, Cambodia.(Phnom Penh/Other Area)
Job Description
REQUIREMENTS & QUALIFICATIONS

• Bachelor’s degree in any related field
• Must be able to understand, speak, read and write English to a good standard. Other language skills are welcome
• Desire to improve and grow business skills
• Good at communication skills, written and verbal
• Work experience in a similar role is a plus
• Can use Microsoft Word Excel, PowerPoint (Good at formatting)

WHAT WE ARE OFFERING

• A competitive salary
• Opportunities to learn and grow

DUTIES AND RESPONSIBILITIES

• Communicate and explain product knowledge with customers through phone, e-mails, comments, and chats professionally.
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
• Strategizing and monitoring the daily activities of customer service operations
• Assisting customer service staff with duties where required
• Training staff in areas of customer service and company policies
• Monitoring and authenticating returns, exchanges, and voids
• Investigating and solving customer service complaints
• Assisting with the development and implementation of service policies, and explaining these to staff and customers
• Maintaining documentation pertaining to customer service department activities
• Performing additional duties where needed
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