Position Overview

He will collaborate with the team in the performance of their duties on APP daily operation both the backend and front-end environment to response, handle issues, communicate with production team, and maintenance user community. Also, he will response to oversee the process of WeMedia Audition, Coin Mall Operation, Feedback, etc.

Responsibilities
- Product testing, bug related feedback, app operation coordination.
- Campaign Plan & activity for APP promotion
- User community management both general users and WeMedia users, included contracted WeMedia.
- Data analysis on function usage data, data effect monitoring, and user feedback collection (work close with CS team to collect the feedback)
- Support customer service to handle issues relevant to APP usage, and provide solution to users feedback.
- Coordinate and handle content copyright abuse issues in APP
- Coordination cross department work
- Contributes to team effort by accomplishing related results as needed.
- APP Operational Function (Treasure Hunt Operation, Stock management, Communication with winners users, request rewards, and distribution to users...)
- Additional task assigned by Manager

Requirement
- Bachelor's degree preferred (Marketing, Management, Business)
- 1+ year of experience as an Operations Specialist or in a similar role (Digital Marketing)
- Project management, ability to analyze and improve operational processes.
- Strong problem-solving and time management skills.
- Detail-oriented person
- App base knowledge
- Chinese Language (additional)